frequently asked Questions

A one-time absence in our level courses is calculated. If you are absent more than once due to illness or injury, you can catch up one lesson in a different level course. In this case, please email office@aerialsilk.at.(mailto:office@aerialsilk.at) Regarding workshop units or single classes, it generally is not possible.

Up to 24 hours before the beginning of the session using the Eversports app. Even if this deadline has passed, we ask you to cancel your attendance using the app so others can attend the session.

Up to one week before the start of the course. An exchange is possible up to 48h before the start of the course. - Booked courses and workshops can be cancelled via Eversports up to 1 week before the start of the course. Course fees cannot be refunded but remain as an active product indefinitely in the Eversports app and can be redeemed directly for future courses and workshops. The spot for the course can be given to another participant up to 48h before the start of the course, provided they meet the respective level requirements. In this case, send us an email with the following information: • Course Name • Date • Name and email of the respective participant This change must first be confirmed by Aerial Silk Vienna by e-mail before the start of the course. The course fees will be charged directly between the person making the payment and the person taking the course.